FAQs & Support
- How can I cancel or modify my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We will check whether your order has already entered the production stage and assist you accordingly.
- Where do I enter my discount/promo code?
After adding items to your cart, click on “View Cart.” On the cart page, you’ll find a “Coupon Code” box near the bottom. Enter your code in the box and click “Apply Coupon” to redeem your discount.
- What if my order arrives damaged or defective?
If you receive a damaged or defective item, please contact us via email at femmestyl@163.com within 3 days of delivery. We will arrange a free replacement for you as soon as possible.
- How long does shipping take?
Ready-to-ship items: Orders are typically dispatched within 3 business days.
Custom-made items: Production usually takes 5–7 business days before shipment, as each item is uniquely crafted based on your order.
Please note that delivery times may vary during peak seasons or due to order volume. Once shipped, you can track your order using the tracking number provided.
- How do I return or exchange an item?
Custom items: We do not accept returns or exchanges for custom products unless there is an error on our part (e.g., wrong or missing items).
Non-custom items: You may return undamaged, unused items within 30 days of delivery for a refund. Please contact our support team at femmestyl@163.com within this period, and we will guide you through the return process. We aim to respond within 24 hours on business days.